BridgNet Connect

WhatsApp Auto-Reply Scripts

How to Use These Scripts

Copy and paste these messages into your WhatsApp Business auto-reply settings or use them as templates for quick responses.

Auto-Reply #1 – First Contact

Hello! Thank you for contacting BridgNet Connect. We provide satellite internet activation, account management, and local support services in Jamaica. To get started, please reply with: 1. Your full name 2. Your location (parish) 3. Do you already own the hardware? (Yes/No) A service coordinator will assist you shortly.
When to use: Set as your default away message or greeting for new contacts.

Auto-Reply #2 – Pricing & Process

Thanks for the info! Here's how our service works: * Activation Fee: JMD $________ (one-time) * Monthly Service: JMD $________ * No monthly charge until activation is confirmed and working * We manage billing for the first 3 months * Billing is transferred to you after Month 3 We are an independent account management service and not affiliated with Starlink. Would you like to book an activation appointment? Reply YES to proceed.
When to use: After the customer provides their basic info and wants to know more about pricing.

Auto-Reply #3 – Booking Confirmation

Appointment Booked! Date: __________ Time: __________ Please have the following ready: * Your hardware serial number * Installation location * Payment method for activation Note: Activation fees are non-refundable once setup begins. Thank you for choosing BridgNet Connect.
When to use: After scheduling an activation appointment with the customer.

Auto-Reply #4 – Referral Program

Referral Rewards Program Refer 1 new customer - Get 50% off one future month Refer 2 new customers - Get 100% off one future month Discounts apply to future months only (not activation). Ask us how to submit a referral!
When to use: When customers ask about referral benefits or after successful activation.

Auto-Reply #5 – Payment Reminder

Hi! This is a friendly reminder from BridgNet Connect. Your monthly service payment of JMD $________ is due on __________. Payment Methods: * Cash * Bank Transfer * Card Please confirm once payment is made. Thank you for being a BridgNet Connect customer!
When to use: As a payment reminder message sent before the due date.

Auto-Reply #6 – Support Request

Thank you for reaching out to BridgNet Connect Support. Please provide the following information: 1. Your name 2. Hardware serial number 3. Description of the issue 4. When did the issue start? Our response time is within 24 hours. For emergency support (outages exceeding 48 hours), please call: __________
When to use: When customers contact you about technical issues or support needs.

Auto-Reply #7 – Billing Transfer Notice

Important Notice from BridgNet Connect Your managed billing period (3 months) is coming to an end. Starting __________, billing will be transferred to your own payment method. What you need to do: 1. Ensure your payment method is ready 2. Note your monthly due date: __________ 3. Contact us if you need assistance with the transition Optional: Continue with our local support plan for JMD $________ / month. Thank you for choosing BridgNet Connect!
When to use: Approximately 2 weeks before the customer's 3-month managed billing period ends.

Tips for WhatsApp Business Setup

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